The personal information we collect from you depends on the product you apply for, or the service that we provide to you. We will collect this information from you through websites and mobile applications. We will only collect information that we actually need, or where we’re required to collect the information to enable us to perform our legal or contractual obligations necessary to provide you with the products or services, or where we have your permission. We may also collect information via third parties.
- The information we collect from you directly or about you from a third party may include the following:
- Your personal details (for example, your name and date of birth)
- Marital status
- Your address and address history and general location
- Your contact details (for example, your phone number and email address)
- Special category personal information such as health information (see below)
- Financial information (for example income and expenditure)
- Residential status (for example if you are a homeowner or tenant)
- Property details
- Employment information including occupation
- Driving licence details
- Vehicle details
- Identification details such as DVLA licence number or passport
- Energy and gas consumptions
- Information on how you use our website, mobile app, products and services
Special Category Personal Information
We may collect special category personal information and that will depend on the product or service you are applying for.
The UK data protection law defines some personal information as “sensitive data” or “special categories of data”. This includes information about physical or mental health, sexual life, religious beliefs, race or ethnic origin, political opinions, trade union membership or biometric data (that is, computerised details used to identify you through your unique characteristics, for example through fingerprint scanning and facial recognition).
We may need to collect this information, for example, when you apply for an insurance quote, or if it may help us to provide you with a better service. If we need to collect and process this type of information about you, by providing the information you are giving permission for us and any other third party to process this sensitive information as set out in this privacy policy. (We do not need your permission if we have to process this type of information by law). We can only use any personal information about you that relates to criminal convictions or offences if this is allowed by law.
Any personal information about you relating to criminal convictions or offences may only be used by us when authorised by law.
Information about other people
If you provide personal information about someone else, for example when a joint application is made, you must do so with the permission of the other person. If you apply for a product or service jointly with another person (for example, a joint loan application), both your personal information and the information of the joint applicant, including any information about the service provided may be shared with the other person.
We will use the personal information about the other person only in the ways as described in this privacy policy.