It is our aim to provide a very high standard of service to every customer. If you are unhappy for any reason with the service we provide to you, we welcome your feedback and the opportunity to put things right. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers.
This page explains how we will deal with any complaints we receive. It also tells you what you can do if your complaint is not resolved to your satisfaction.